Remote check before the truck rollsComing soon
Connect the systems on your sites once. Device status, alerts and history show up on the site page and on the tech’s phone.
UniFi
Live device status, firmware versions and switch ports. PoE power-cycle with a tech’s confirm. Firmware updates are scheduled as tasks for the next visit.
Paste one key, get the whole site
The customer creates an API key at unifi.ui.com. LV Dispatch reaches the site through UniFi's cloud and fills the asset list.
- Consoles, NVRs, switches, APs and cameras
- Model and status for every device
- No port forwarding
- Access doors flagged: local connection required
Asset list filled from UniFi
| Type | Model | Location | Status |
|---|---|---|---|
| Console | UDM-Pro | Rack, IDF A | Online |
| NVR | UNVR | Rack, IDF A | Online |
| Switch | USW-Pro-24-PoE | Rack, IDF A | Online |
| Switch | USW-Lite-8-PoE | Dock office | Online |
| AP | U6-Pro × 6 | Ceilings, Fl 1–2 | 6 online |
| Camera | G5 Bullet × 8 | Exterior | 8 online |
| Camera | G5 Dome · Lobby | Lobby ceiling | Offline |
| Door | UA-Hub · 4 doors | Local connection required | Local only |
See problems before the customer calls
Devices online and offline, ISP uptime and speed, live device status events and a problems list.
- Online and offline at a glance
- ISP uptime and speed
- Live device status feed
- Problems: offline cameras, port errors, ISP drops
Live device status
Problems
Know what is behind
Firmware versions from device details, flagged when behind. Update in UniFi or schedule it for the next visit.
- Version per device
- Behind flagged
- Link out to update in UniFi
- Or add it to the next visit
| Device | Version | Status | |
|---|---|---|---|
| UDM-Pro | 4.1.13 | Current | — |
| UNVR | 4.0.6 | Current | — |
| USW-Pro-24-PoE | 7.0.50 | Behind | Update in UniFi |
| U6-Pro × 6 | 6.6.77 | Current | — |
| G5 Bullet × 8 | 5.0.83 | 2 behind | Update in UniFi |
Lobby Camera Out, fixed from the office
The AI Lead Tech checks the camera, NVR and switch port, pulls a snapshot, and power-cycles the PoE port after a tech confirms.
- Camera, NVR and port checks
- Snapshot before and after
- PoE power-cycle with tech confirm
- Truck roll avoided or call sheet updated
Port 11 power-cycled with tech confirm. Camera back online and recording. No truck roll. Logged to service history.
If the snapshot had failed: call sheet updated to "test cable port 11 → lobby, swap camera", ladder 10 ft.Verkada
Cameras, doors, sensors and intercoms on the site page with status, alerts and firmware status. Verkada has no PoE or reboot control, so power actions go through the site’s switch.
One API key, the whole org
An org admin creates an API key in Command. LV Dispatch uses short-lived tokens on the right regional endpoint and fills the asset list.
- Cameras with model, serial, MAC, IP and status
- Doors, sensors and intercoms on the site page
- Read-only or read/write per product
- Regional endpoints: US, EU, AU, GovCloud
Asset list filled from Verkada
| Type | Model | Location | Status |
|---|---|---|---|
| Camera | CD52 · Lobby | Lobby ceiling | Offline |
| Camera | CB52-E × 6 | Exterior | Live |
| Camera | CD42 × 4 | Offices, Fl 1–2 | Live |
| Camera | CB62-TE · LPR | Gate | Live |
| Door | AC42 · 4 doors | IDF A | 4 doors |
| Sensor | SV23 · Restroom | Fl 1 | Reporting |
| Intercom | TD52 · Front entry | Entry | In Command |
Offline devices and alerts in one place
Camera status and last online, plus camera, access, alarm and sensor alerts arriving by webhook.
- Live and offline cameras
- Camera alerts and alarm webhooks
- Access events like held or forced open
- Sensor alerts
Alerts · webhooks
Problems
Firmware status per camera
Camera data reports whether firmware is up to date or needs updating. Updates happen in Command.
- Up to date or needs updating
- Per camera
- Link to Command for the update
| Camera | Firmware status | |
|---|---|---|
| CD52 · Lobby | Up to date | — |
| CB52-E × 6 | Up to date | — |
| CD42 × 4 | 2 need updating | View in Command |
| CB62-TE · LPR | Up to date | — |
Lobby Camera Out: Verkada, then the network
The AI Lead Tech checks camera and firmware status. Verkada has no PoE control, so it checks the shop's switch or adds a cable and PoE check to the call sheet.
- Status and last online
- Switch check through UniFi when the site has it
- Call sheet updated when it does not
Camera went dark at 7:38 am with a normal last image: power or cable, not the lens. If the site has UniFi, power-cycle port 11 after a tech confirms.
No UniFi on site: call sheet adds "check PoE at switch port, test cable to lobby, ladder 10 ft".Eagle Eye
Camera and bridge health, live images and bridge reboot with a tech’s confirm.
One connection, every customer account
Authorize LV Dispatch once as the reseller. Switch into any customer account and the site fills from locations, floors and devices.
- All your Eagle Eye customer accounts
- Cameras, bridges, switches and speakers
- Locations, sub-locations and floors
- New devices waiting to be added
Your Eagle Eye customer accounts
Main office · auto-filled from locations, floors and devices
| Type | Device | Location / floor | Status |
|---|---|---|---|
| Camera | Lobby dome | Fl 1 · Lobby | Offline |
| Camera | Exterior × 10 | Perimeter | Online |
| Multi-sensor | 4-channel · Parking | Pole 2 | Online |
| Bridge | Bridge 1 · IDF A | IDF A | Online |
| Switch | PoE switch · IDF A | IDF A | Online |
| Speaker | Lobby speaker | Fl 1 | Online |
Metrics and live events
Camera and bridge metrics plus a real-time event subscription feed the health view and problems list.
- Camera and bridge metrics
- Live event feed
- Problems list
- New devices flagged
Event subscription · live
Problems
Lobby Camera Out, fixed from the office
The AI Lead Tech checks camera and bridge, tries a live image, and power-cycles the bridge switch or reboots the bridge after a tech confirms.
- Camera and bridge checks
- Live image before and after
- Bridge reboot or switch power-cycle
- Swap after an on-site replacement
Bridge switch power-cycled with tech confirm. Camera back online. Logged to service history.
Still dark? Tech replaces the camera on site, then Swap moves the old camera's settings and history to the new one.CHeKT bridges and cameras on the site page
See CHeKT bridge and camera status alongside the rest of the site, and pull it into the service call.
- Bridge and camera status on the site record
- Alarm and video events linked to the site history
- Offline alerts can open a service call
Cellular router status for trailers and remote sites
Keep an eye on the RUT956 routers that keep remote cameras and trailers online.
- Router online status and signal on the site page
- Data use and uptime in the site history
- Offline alerts can open a service call
Connect your sites once.
Check remotely. Roll the truck only when it counts.