Dispatch
Send it to your tech or a subComing soon
After a call is triaged, dispatch it to an internal tech or a subcontractor from the same panel.
DispatchTue
Service call · Reader offlineMain office · Suite 200 entry · HID Signo 20 · Priority: today
AI triaged Internal tech Subcontractor
Ranked by skills and certs, distance, truck stock and schedule
JR
JR · Lead tech
Access control · HID certified
6 mi Signo 20 on truck Free 1–3 pm
98match
MK
MK · Installer
Access control
11 mi No reader stock Free after 3 pm
81match
DS
Assign JR · 1 pmDS · Service
Intrusion · Fire
4 mi No reader stock Booked today
62match
DispatchTue
Service call · Reader offlineMain office · Suite 200 entry · HID Signo 20 · Priority: today
AI triaged Internal tech Subcontractor
Ranked by trade, coverage, insurance status and past jobs
Subcontractor A
SendAccess control · Intrusion
Covers north metro · Hourly + trip
COI on file · exp. Mar 2027 4.8 · 12 jobs
Subcontractor B
SendAccess control · CCTV
Covers metro + suburbs · Flat rate per call
COI expires in 9 days 4.5 · 5 jobs
Subcontractor C
SendLow voltage general
Covers south county · Hourly
COI missing No past jobs
What the sub receives
A work order scoped to one job
9:41 Work order link
WORK ORDER · FROM YOUR SHOPReader offline · Suite 200Main office · today 1–3 pm
DeclineAccept
Call sheetReader dark, no beep
Steps5 steps
ToolsMeter, laptop
Site infoDoor 7 only
Controller loginReleased for this job · expires at close-out
Check in Photos Notes
Check out and close
Scoped link
The sub gets one work order: the call sheet, steps, tools and only the site info that job needs.
Accept or decline
The sub accepts or declines. If they decline, the call goes back to your board.
Credentials for this job only
Logins are released for this job and expire at close-out.
Check in and out
Times, photos and notes are captured from the sub's phone.
Back to your site record
Close-out goes into the site record and service history for you to review before the customer report.
Close-out review
Subcontractor AWaiting for your review
Checked in / out1:08 pm – 2:21 pm
Work doneReplaced reader, re-terminated door 7
Photos6 attached to HID Signo 20
Site record changesDevice serial updated · 1 note
CredentialsAccess expired at close-out
Request changesApprove and send report